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What we do

The Building Blocks for cloudThing Magic

Role

UX

Reporting

Head of Design

Hours

Permanent

Location

UK

Service Designer

Salary: circa £50,000 - £60,000 depending upon experience + benefits

Where the job is based: (home-based, working with cloudThing office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ

Who we are:

cloudThing solves complicated problems with great digital experiences. We combine Power Platform, DevSecOps, Data Science and Software Engineering to achieve measurable business outcomes for our clients. Headquartered in Birmingham and part of the Kerv Group, the combined Kerv Group is a £35m revenue global organisation, with over 330 employees, working with over 800 sector leading clients, with offices in London, Birmingham, and Bangalore.

cloudThing always selects the best technology fit for a project and therefore expects and encourages all our developers and designers to embrace the latest technologies, frameworks and cloud deployment platforms. We relish the difficult problems and integration challenges and guarantee our developers are never bored.

We are proud to be certified as a Great Place to Work by independent assessors in both the UK and India. We can offer you an inclusive, collaborative atmosphere to develop your skills as part of a global multi-discipline development team with opportunities to be mentored by forward-thinking architects.

Join cloudThing to work closely with household name clients, build your technical prowess and make new friends along the way.

Who we are looking for:

cloudThing are actively seeking an experienced Service Designer to join our experience design team. This is your chance to work on services that matter, with people who value design and create work you’re proud to talk about.

As a Service Designer you’ll work in a multidisciplinary team, alongside experience designers and developers, to deliver word-class, user-centred services. In this role, your work will involve the creation of, or change to, transactions, products and services across both digital and offline channels.

Responsibilities:

  • Planning and conducting workshops with stakeholders to analyse and understand existing services and identify opportunities to improve and enhance services
  • Create and rapidly iterate service blueprints, and supporting documentation, to clearly communicate, present and validate all aspects of a services’ design to stakeholders
  • Understand user needs and identify where separate interactions should act as one service that meet that need
  • Look for commonalities in activities across services where products could be made
  • Contributing to the development of designs and prototypes by working closely with researchers, visual and user experience designers to contribute to the improvement of the designs and final user experience
  • Collaborate with product owners and stakeholders to drive service strategy and the development roadmap

 

Required Experience: 

  • Strong knowledge of user-centred design processes and a passion for solving complex service and UX issues
  • Structuring and visualising journey maps, service ideation, concept communication and specifications
  • Engaging workshop facilitation skills and techniques
  • Know how to interpret user research and contribute to research planning to inform your design
  • Engage the whole multidisciplinary team in the service design process
  • Confidently explain design decisions and provide reasoned, evidence-based commentary to cement your views
  • Willing to seeking out and welcome the constructive criticism of your work and be able to constructively review the work of others
  • Effective communicator with excellent presentational skills across different audiences, both face-to-face and remote

Desirable Experience:

  • Experience working in agile, and/or scrum based projects
  • Practical experience of working to the Government Design Service - Service Manual, meeting the standard and/or designing internal or external services for GOV.UK Departments
  • A degree or professional certification to a similar level, or related work experience in a relevant subject area (E.g., Service Design, Business Design or a related design discipline)
  • Be able to sketch and prototype on paper and in HTML

We’re also looking for people that fit how we work, which is something like; 

  • Affable, credible and can communicate effectively with customers and colleagues
  • Good team player capable of delivering results in less than perfect circumstances
  • Self-starter, comfortable working both independently and as part of a team
  • An obvious attention to detail, we want you to obsess about the little things!
  • Strong emotional intelligence
  • Ability to work flexibly to deliver on-time to tight timescales
  • Ability to work effectively with remote teams
  • Proactively seek opportunities to broaden and deepen knowledge and skills

 

What we can do for you:

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our cloudThing’ers:  

  • Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our unicorns (that’s this team) seems to be splitting three ways between home, customer sites and the office. 
  • Awesome Environment – all of our cloudThing’ers will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on – that’s in large part because we’re privately owned by those that work day-to-day in the business, and the company was started specifically to find a way for people to take more enjoyment from their work. 
  • Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. 
  • Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation.
  • Recognition & Growth – Certified as a Great Place to Work by independent assessors in both the UK and India and we’ve just entered the Sunday Times Tech Track 100, which charts the top 100 fastest growing tech. companies in the country; we know we achieved this directly through the people we choose to work with.  

Don’t take our word for it though, check out our impartial Glass Door reviews or our recruitment video featuring, well, us! 

 

We’re an Equal Opportunity Employer and determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, individual qualifications and work experience. 

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