As an ethical organisation we love to support the Health Sector increase efficiency, reduce costs and improve interoperability all whilst firmly placing the Patient First
The Healthcare sector has been going through unprecedented change over the last few years, from evolving technologies and reduced budgets right through to global pandemics all whilst carrying the burden of offering the very best care available to all.
There’s often a lot of pressure to save costs which need to be balanced against providing world class healthcare for people. That can sometimes lead to unsuitable technology and processes creeping into daily use or the adoption of solutions that might be right ‘now’ but can be harmful to long term goals.
cloudThing can assist in combating this by firstly understanding your ambitions as an organisation, then helping to realise those ambitions through the use of technology, addressing challenges such as interoperability, budget constraints and a changing demographic insisting on a lot more immediacy than ever before.
We’ve worked with many healthcare organisations before facing similar challenges and blockers to effective digital transformation.
Through an ethos of continuous improvement, cloudThing can supercharge your processes to deliver bleeding edge digital experiences, integrating with current systems and creating a space to steadily grow for years to come.
Access our proven UX & Design capabilities to workshop potential new applications
Our Award Winning DevOps team will help you get started with the Cloud or optimise your current implementation.
AI projects carry an element of risk, we offer a structured approach to enable you to understand the potential within their data.
We offer a discovery workshop to start you on your journey of changing people and processes.
We can help organisations who wish to take advantage of the PowerPlatform understand how to build specific use cases for adoption of the technology.
DevOps managed services will partner with your organisation, to optimise your people and code by making use of DevOps principles.
The hectic pace technology is advancing at has disrupted multiple sectors, which means that patients are now expecting a similar level of service in their healthcare that they do from other sectors like retail or entertainment.
Delivering a more personalised and intuitive experience can be a real challenge; with budgetary constraints, centralised targets and new cutting edge but expensive medical technologies, functionality alone is no longer enough to succeed and patient satisfaction scores are what frequently determines success or failure.
cloudThing specialise in helping you put patients at the heart of the design process to understand what they really expect from their digital experience.
This can help save development costs, create intuitive experiences, deliver higher levels of satisfaction, drive up numbers and empower people to take control of their own health.
Allow patients to manage their own health & privacy preferences; across multiple channels – ensuring compliance with GDPR and DPA.
We recommend you take the following steps to achieve personalisation
To achieve this, we tend to start with the following technologies:
Vendor lock-in is a common complaint in the healthcare sector.
Through a combination of buying bespoke products and legacy systems, it's easy to feel your IT infrastructure is only working precariously. 'Transformation' can feel very far off, when you have a complicated web of point-solutions and organisation critical apps, not working in tandem, and very difficult or costly to build around.
How do you future-proof something when the future has never been more uncertain?
The political landscape changes seemingly daily, globalisation has increased competition to agonising levels and the potential of what technology can achieve continues to accelerate at an unfathomable rate. If we manage to identify, believe in and deploy a strategy, the chances are it will already be outdated to some degree before it’s even been embedded.
Untangling this interlinked web of services without causing any disruption to your patients or staff may seem almost impossible. In reality, it can be achieved, but you need a detailed plan up front of what is being migrated, where and most importantly why.
Without a business outcome to measure the success of a migration in terms of ROI, you may see little benefit from doing so.
This could be a secure portal with all patient information in one place, or could be digitising business processes to reduce manual data entry. By enabling the cloud as a platform, you can firstly migrate your services into the cloud, to enable us to optimise them over time - or often replace them with a responsive, mobile first experience enabled by Dynamics.
Here's what we recommend you get started on:
Many healthcare organisations have a 'transformation' strategy, which is focused on new systems and tools but cloudThing believes an essential element of making this a success is placing people and processes above the tech. A healthcare body that is able to create an environment that’s built to expect ongoing, day-by-day and piece-by-piece transformation. With a clear vision to drive change quickly by establishing forums from a cross-section of your business and empowering them to make real decisions.
Technology that enables an agile framework rooted in research before action, delivering measurable results can make it safe for everyone to fail occasionally, because if we’re going to innovate, we need to be free to experiment.
By lowering the risks of innovation, by lowering the costs involved of trying something new is essential to a real transformation. When your data and tools are working together on one platform, you can quickly A/B test new services to patients, run various campaigns concurrently and even spin up new services for patients to test.
The core message is that sometimes you will uncover a new approach that adds value and improves things for patients and sometimes you won’t. Being able to try without fear of failure is the true objective however.
This helps us understand the real processes that are a headache, and the pain points across the organisation which technology can solve. This helps us build experiences in partners with those who will be using it, and get buy-in from the start, not once the product is finished. We see this as a crucial step in your journey to improving your organisation.
We recommend the following to begin your journey to building a new platform:
In these uncertain and difficult times, it is clear that 'business continuity' is no longer a term to describe dealing with a short-term disaster, but something that needs to be baked into long-term business plans.
With the right technology, healthcare organisations can be a guiding example of how to run, manage and connect patients living in isolation. You need to be confident in the tech, and that you can quickly react, pivot and communicate any changes to your patients in a way that feels organised, authoritative and confident.
Part of this comes from a commitment to continuous improvement through DevOps principles in tech. Any organisation that accepts their current state as 'good enough' will eventually be caught by competitors or by a changing market landscape. With DevOps support, we do not just fix an application when it goes down, our development team, and operations team are always working to improve the code base, the user experience and the security of the application. We can take an existing legacy application and very quickly begin improving on it, to ensure you see value from a support contract quickly.
Here's what we recommend you get started on:
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