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DevOps/SecOps cloud based application and service support - Continuous Delivery & improvement

Devops Services

Understand the value your organisation can gain with DevOps/SecOps cloud based applications and service support with a Microsoft Gold accredited Partner

DevOps/SecOps Cloud Based Application And Service Support

Is your organisation looking to Future Proof their competitive advantage?

Could your organisation benefit from DevOps/SecOps?

Are you looking for a trusted Microsoft Gold accredited Partner?

With so much attention on DevOps at the moment, many are seeking a better understanding of the far reaching benefits it can provide to an organisation.

cloudThing provide Specialist Microsoft Cloud support and maintenance services with focus on continuous improvement, via our award winning DevOps capability (Computing Magazine’s DevOps company of the year, 2019).

Our team manages dev-test automation and supports live operations for 20+ organisations in multiple countries, processing over 25M transactions daily

cloudThing's DevOps/SecOps Cloud Based Application Service

What's Included...

  • Continuous delivery & improvement (DevOps) delivered by dedicated cross-functional teams
  • Incident and software defect support up to 24x7x365
  • Service Options covering Service Management, Cloud, Software, Bespoke Apps, Microsoft Dynamics 365
  • Pick & Mix menu - tailor the services you need to meet your requirements
  • Managed secure service delivered using Infrastructure as code
  • Multiple SLA's available. Customise SLA’s to meet your requirements
  • Monthly Service KPI Reporting with Quarterly Service Improvement Reviews
  • Proven release automation and infrastructure provisioning with robust quality gateways
  • Delivered following ITIL best practices. Microsoft Gold Accredited Partner.
  • Support from Computing Magazine’s DevOps company of the year, 2019
cloudThing's DevOps/SecOps Cloud Based Application Service

Just Some Of The Awesome Benefits...

multiple rubiks cubes

Minimise cost of support & maintenance through automated release management

Optimise cloud infrastructure utilisation costs with regular monitoring

Safeguard existing services & evaluate technical debt during service take-on

P3 SLA (System Impaired) 4 Hour Response, 2 Day Resolution

Black & Purple cog machinery

Secure service management -ISO:9001:27001 & Microsoft certified partner

Cute white robot with a tablet on its chest

Simple case management with chat, email & telephone support

P1 SLA (Production Down) 1 Hour Response, 4 Hour Resolution

cloudThing can manage cases with Microsoft on your behalf

Extend your team with access to experts in cloud support

P2 SLA (System Impaired) 2 Hour Response, 1 Day Resolution

How We Plan The Service

We provide a flexible and collaborative approach to planning and strategy development, from ideation (including business case writing), all the way through to live service and subsequent continuous improvement.

We have a dedicated project management office who specialise in technology delivery and have experience at all stages of the programme lifecycle, including supporting service development from pre-alpha onwards.

We do this through a proven, GDS aligned, Agile Scrum and PRINCE2 wrapped methodology, combined with ITIL-based operational service delivery (using our award-winning DevSecOps capability).

Our preference is to work openly through sprints with customers and partners, using a one-team, one-goal approach, and use a continuous delivery principle to provide demonstrable benefit as early as possible in all of our work.

Whilst implementation phases are run as a series of agile sprints, the inputs, outputs and processes governing them are closely monitored and tightly controlled.

Project plans are aligned with deliverables and a burn-up of points is used to provide clear activity status, leading to a high degree of confidence in milestones.

Contact Us...

If you think your organisation would benefit from DevOps/SecOps support then contact us today for more information on implementation and pricing...

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