Deliver exceptional customer experiences using Microsoft Dynamics 365 Field Service to dispatch the right resource at the right time to the right place—with all the tools to succeed the first time... every time
Is your organisation looking to Future Proof their competitive advantage?
Could your organisation benefit from Digitally Transforming their Field service capabilities?
Are you looking for a trusted Microsoft Gold accredited Partner?
Awesome Field Service is something that should remain constant over the lifetime of your business.
Use Microsoft Dynamics 365 (D365) Field Service to provide integrated work orders, customer case and resource planning solution to your field based service teams, enabling them to deliver excellent service management.
We support discovery activities, business architecture, governance set-up, DevOps/SecOps tooling, service design, experience research/design, technical architecture, predictive science and all related services.
We provide a flexible and collaborative approach to planning and strategy development, from ideation (including business case writing), all the way through to live service and subsequent continuous improvement.
We have a dedicated project management office who specialise in technology delivery and have experience at all stages of the programme lifecycle, including supporting service development from pre-alpha onwards.
We do this through a proven, GDS aligned, Agile Scrum and PRINCE2 wrapped methodology, combined with ITIL-based operational service delivery (using our award-winning DevSecOps capability).
Our preference is to work openly through sprints with customers and partners, using a one-team, one-goal approach, and use a continuous delivery principle to provide demonstrable benefit as early as possible in all of our work.
Whilst implementation phases are run as a series of agile sprints, the inputs, outputs and processes governing them are closely monitored and tightly controlled.
Project plans are aligned with deliverables and a burn-up of points is used to provide clear activity status, leading to a high degree of confidence in milestones.
If you think your organisation would benefit from Microsoft Dynamics 365 - Field Service then contact us today for more information on implementation and pricing...