cloudThing kicked off ICAEW’s digital transformation project, as we do for all our customers, with a discovery meeting involving all the key stakeholders so we could guarantee that all their requirements were fully captured and to gain a full understanding of likely pain points in the project so that we could successfully map out the firm’s digital ambitions within our proposed Microsoft Dynamics 365 Solution.
It was decided that Microsoft Dynamics 365 would be used as the basis for the solution, with a four-year transformation programme being scoped out and implemented.
cloudThing worked closely with ICAEW to garner a true understanding all the various users, departments and requirements across the organization and worked together to break down siloed data and processes through the various tools available across Dynamics 365 and our development skills.
We have built various bespoke add-ons for Dynamics 365 to add functionality for automation and bring together the core data from multiple sources across ICAEW's IT Estate.
We helped ICAEW deploy and adopt Office 365 to improve collaboration and communication through tool such as OneDrive and Skype for Business. The integration between the Microsoft ecosystem was a key benefit of the choice, as it enables ICAEW data to be held securely in one place whilst accessed by multiple applications across multiple devices and locations.
Additionally, we have migrated existing IT applications onto the Microsoft Azure cloud platform. This led to further reductions in cost alongside higher levels of reliability and availability levels for their applications. These solutions can then be supported by our DevOps service to provide ongoing end-user support of the managed applications which would ensure constant improvements to user experience levels, amplified efficiency and the team on hand should changes need to be made in the future.
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